Avaya will let enterprise workers leave voicemail messages and combine them with e-mail, giving both callers and recipients new options for retrieving and saving their communications.
The telephony infrastructure vendor is offering a system that can convert spoken voicemail messages into text, use that text in a message in any e-mail system, and optionally send the voicemail itself as an attached audio file. The product was introduced Monday at the VoiceCon trade show in San Francisco.
This frees recipients to read their voicemail instead of listening to it, if they are in a setting where it’s hard to hear or awkward to listen to a message, Avaya said. It also means that voicemail, in the form of text, can be stored, searched and read just like any other kind of business communication. That can help companies comply with disclosure laws, the company said.