David Poellhuber doesnโt seem worried that Canadaโs recently passed antispam regulation will put him out of business soon.
Poellhuber is the chief operations officer of Montreal-based ZeroSpam. Bill C-28, the Fighting Internet and Wireless Spam Act, or FISA, clamps down on unsolicited commercial e-mail, forcing businesses to be able to demonstrate the receiversโ permission to contact them.
โWeโre for it,โ he says of the legislation. โWe just think itโs badly named.โ
Badly named, he says, because itโs not going to do much to deter spam artists. โItโs not going to change the spam you and I receive in our inboxes,โ he says.
Thatโs because about 70 per cent of spam comes from botnets in Brazil, the U.S., Russia and other countries, and, โbotnets donโt care about laws.โ
The core of the legislation demands that businesses have recipientsโ permission to send them e-mail โ unless thereโs a prior business relationship โ and, just as importantly, makes businesses responsible for proving that permission. Fines levied by the CRTC can amount to up to $1 million for individuals and $10 million for businesses.
In a statement proclaiming โVICTORY!,โ theย Coalition Against Unsolicited Commercial E-mail (CAUCE) lauded the bill. โItโs been a long time coming, but Canada has an anti-spam law, and one which sets a new world standard,โ wrote executive director Neil Schwartzman. It has a โtough, but fair, opt-in protocol for everyone in North America who sends commercial e-mail and other commercial messages,โ he says.
I beg to differ on the โfairโ aspect of that statement, without rejecting the need for legislation to deal with UCE. Given the context of who sends spam, legitimate businesses, not botnets, shoulder a disproportionate amount of the burden.
As Poellhuber points out, after the law takes effect, businesses wonโt be able to ask for permission to send e-mail, either.
And as to its effect, well, the U.S. has had its CAN SPAM Act since 2004. Itโs still the No. 1 source of spam worldwide, producing almost 38 per cent of spam, according to CipherTrust statistics. (Donโt get smug; Canadaโs fifth on the list, producing 3.25 per cent.)
Yes, the U.S. has had some litigious success against the most persistent and unapologetic spam artists. And, says Poellhuber, it will allow the government to prosecute โthe most egregiousโ violators among the small per cent of non-botnet spammers that are proudly Canadian-based.
C-28 also has been widely received as potentially more effective than CAN SPAM, which has an opt-out protocol, rather than opt-in.
But the most significant security risk from spam is that created by organized criminals โ phishing attacks and identity theft, for example โ and organized criminals, by definition, arenโt the most respectful of laws.
So Iโm of two minds about the law. On the one hand, yes, there should be a special circle in hell dedicated to the most persistent spam artists. On the other, this isnโt going to change the volume, or danger, of spam in my inbox.
Businesses must recognize now, says Poellhuber, that โe-mail is a risky business.โ And itโs one most businesses shouldnโt be in.
โOutsource outright your sending practices,โ Poellhuber advises businesses, especially SMBs with unsophisticated, mailing-list-based practices. A legitimate e-mail marketing company wonโt rent lists or flood inboxes. Itโs their business at stake, too.
(ZeroSpam has a list of best practices for complying with the law ย in PDF format.)
ZeroSpam has a real-time spam index ย on the company home page detailing what percentage of e-mail processed by its servers is rejected as spam. For the last week, itโs been running at 77 to 91 per cent. Donโt expect a dent in that soon.