Microsoft Corp. last week pulled an update for Outlook 2007 issued just two days earlier, citing connection and performance problems for the unusual move.
The update was issued mid-day on Dec. 14 as part of the monthly Patch Tuesday. Within hours, users reported trouble with retrieving e-mail and major delays when switching folders.
โThis latest update results in Outlook 2007 being very slow in changing folders and the archiving functionality appears to have been removed,โ said someone identified asย โalsparโย on a Microsoft support forum early Wednesday morning. โIs this an error or by design?โ
Others said they couldnโt send or receive e-mail, including Gmail messages, through Outlook after installing the update.
Ironically, Microsoft had billed the update, which didnโt patch any security vulnerabilities, as one that contained โstability and performance improvements.โ
By Thursday, support forum moderators were telling users to uninstall the update.
Microsoft made that official late Friday in a post on theย Outlook teamโs blogย . โWe have discovered several issues with the update and โฆ as of December 16, this Outlook 2007 update has been removed from Microsoft Update,โ
According to Microsoft, the Tuesday update contained three flaws related to Secure Password Authentication (SPA), a Microsoft protocol used to authenticate mail clients like Outlook to a mail server; sluggish folder switching when Outlook wasnโt configured to grab mail from an Exchange server; and a broken AutoArchive feature.
Microsoft urged users who had installed update during its three days of availability to remove it, and spelled out the necessary steps.
The company also issued a mea culpa.
โWe apologize to our customers for not discovering these issues before releasing the update and for any inconvenience we have caused,โ the Outlook team wrote on its blog. โWe failed to meet our own and our customersโ expectation for quality with this update release. We are working to fix these issues and will post a release date for those fixes, and link to download them, as soon as that information is available.โ
Microsoftย has yanked updates before. In April, itย pulled a patchย for Windows 2000 โ which at the time was still being supported โ over what it called โquality issues.โ
In early 2008, Microsoftย retracted an updateย designed to prep Windows Vista for Service Pack 1 (SP1) after users flooded support forums with tales of endless reboots.
Microsoft has not set a timetable for releasing a re-patch for Outlook 2007.