Chief information officers need feedback to gauge how well they’re creating value for their organization, but best practices are far from consistent. Consider these things before sending out that questionnaire
They are the words most CIOs will never hear said aloud: “The I&IT Organization assists my business unit in understanding the rationale and costs associated with technology.” Or perhaps this one: Given my understanding of what my business unit pays for I&IT services, I think my business unit is getting good value for the money.” Or how about a simple, “I receive useful advice from the I&IT organization.”
If any of those sound somewhat familiar, though, it’s probably because they are the kind of statements with which employees in an organization are asked to either strongly agree, agree, neither agree nor disagree, disagree or strongly disagree. They are staple of technology user satisfaction surveys, and even if a growing number of CIOs are balking at describing their coworkers as “users,” or “customers” in favour of “partners” or something else, the feedback has never been more important.
At the recent Sponsor: IBM Canada Ltd
New expectations for a new era – CHRO insights from the Global C-Suite Study
This IBM white paper provides an in-depth analysis of 342 responses by Chief Human Resource Officers to a Global C-Suite Survey.
Register Now
