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IBM, 3Com team on telephony

IBM Corp. is collaborating with 3Com Corp. to put IP (Internet Protocol) telephony in an IBM server, so small- and medium-sized businesses (SMBs) can cut costs on phone calls by not adding extra servers to their networks.

The IP telephony capability will be available on IBMโ€™s System i line of servers, IBM and 3Com announced Monday.

Companies can save money on phone calls if they carry them over an IP data network instead of on a separate voice network.

But converting voice to IP typically requires a separate server for each component of the telephony service โ€” call routing, messaging and conferencing โ€” and other infrastructure that can be expensive and difficult for small and medium-sized businesses (SMBs) to deploy and maintain, said Michael Rousseaux, IBMโ€™s worldwide System i collaboration offerings manager.

โ€œIn a traditional deployment, IP vendors will install a number of different servers that will have to be maintained,โ€ Rousseaux said. The IP servers may run on different operating systems from the rest of the server network, he added, but SMBs donโ€™t usually have the staff to maintain that much additional technology.

The IBM-3Com product, to be called IBM System i IP Telephony, will manage call routing, messaging and conference calling. Companies can set up their own conference call bridges without having to pay third-party vendors.

Running the IP telephony feature on an IBM server, one of which may already be deployed on a customerโ€™s network, may overcome the resistance of some smaller businesses to the technology, said Allan Scott, senior director of global alliances at 3Com.

Larger enterprises probably have the in-house capability to manage a disparate IP telephony system, but a smaller business could benefit from the simplicity of the IBM-3Com approach, said Charles King, principal analyst with Pund-IT Research.

โ€œManaging IP telephony is probably just one more headache for an IT person whoโ€™s already overworked,โ€ King said. Smaller companies also could benefit from the conference bridge features, especially if they have a widely distributed group of employees who work from home.

Pricing for System i IP Telephony starts at US$37,900 for a 100-phone setup that includes the servers with the IP features installed and handsets that use SIP (Session Initiation Protocol). A version that also includes a complete backup system starts at $51,900 for a 100-phone setup.

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